We ship Worldwide. Within UK, postage is charged at a flat rate of £7.00 regardless of the amount of order; please contact us to find out shipping charges for your country. Your order is processed on the same day of your purchase and is shipped within 24 hours of the day your funds are cleared in our bank account (Note: Clearing of funds may take up to 30 working days). Please contact us if you think that arrival of your order has taken unusually long.
Although we make every effort to satisfy your purchase needs but if you are not happy with any of your purchases, please follow the instructions below.
- Contact us as soon as possible and you will be given a Returns code.
- Pack your returns along with all the original packaging (if any) and add a note stating the reason for your dissatisfaction.
- Send your returns to the following address.
Returns code: [ Is given to you when you contact us ]
Returns and Refunds
Address: 1 CARLISLE HOUSE WANSTEAD LANE ILFORD IG1 3SQ LONDON
Once we have received your returns, we will examine them and issue your refund within 3 days of receipt of returns. Refunds will be issued as follows.
- Full Refund: If your returns are in resalable condition, are along with original packaging and that you have contacted us within 7 days of the receipt of your order.
- Full Refund minus 25% Restocking charge: If your returns are in resalable conditions, are along with original packaging but you have contacted us after 7 days of the receipt of your order.
- Exchange offer: If your returns are in resalable conditions but not in original packaging, regardless of when you contacted us.
Please note that we will not refund the following.
- The shipping charges paid by you while purchasing the item(s).
- Any charges paid by you on the receipt of item(s).
Choice of Law:
Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the United Kingdom. Use of this site constitutes your assent to the terms herein set forth.
We value our customers’ information and will try to keep this in mind with all policy changes however it is important to note that this policy is subject to change without notice to any user of delavern.co.uk
If you would like to discuss any of the above or should you have any other queries, please do not hesitate to contact us.